Hi, My name is***** will assist you.I am sorry to hear that you are having this issue.Try this on your iPhone first please>
Step 1: Tap Settings.
Step 2: Tap General.
Step 3: Scroll down to the bottom of the page and tap Reset.
Step 4: Tap Reset Network Settings.
Step 5: You will get a prompt warning you that this option will delete all network settings and return them to factory default settings. Tap Reset to continue.
Step 6: Wait while your iPhone resets its network settings.
it still says it is unsuccessful and my husbands iphone says the same, which suggests it could be the sound bar?
your a genius thank you :)