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dresteve2000
dresteve2000, Customer Service
Category: Electronics
Satisfied Customers: 1557
Experience:  Electronics expert.
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I recently purchased a DS -2500 recorder , I have a Mac book

Customer Question

I recently purchased a DS -2500 recorder , I have a Mac book air and have downloaded the software for DSS Player plus version 7 , but the files dont load in the player and there is no playback , can you help please
Submitted: 2 years ago.
Category: Electronics
Expert:  dresteve2000 replied 2 years ago.
Customer:

Hi I am A. Stevens here to help with your question!

Customer:

Can you tell me how you are transferring the files from the player to your macbook air?

JACUSTOMER-n9crag8u- :

Hi

JACUSTOMER-n9crag8u- :

Hi, via a cable from the DS-2500 to hdmi on the macbook air

Customer:

I understand

Customer:

Are you trying to play files from the MacBook, or from the recorder?

Customer:

Just to clarify