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Shahid
Shahid, Technician
Category: Electronics
Satisfied Customers: 11586
Experience:  I have been repairing electronic gear since 1993 as a qualified Sony tech
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My samsung smart pvr i player freezes or stops and starts.

Customer Question

My samsung smart pvr i player freezes or stops and starts. TV is fine. ipad iplayer is fine.
help please
Submitted: 2 years ago.
Category: Electronics
Expert:  Shahid replied 2 years ago.
Hello, my name is***** be happy to assist you.
Please allow me to ask you a few questions to diagnose the problem.
- Can you please get me the complete model number off of TV in question?
Thanks.
Customer: replied 2 years ago.

The Panasonic TV that my smart PVR is connected to is working.

My panasonic TV model number is *****

My samsung Smart PVR is model number STB- E7550M

This is the first time I have had a problem since installation.

Expert:  Shahid replied 2 years ago.
Thanks for the info.
STB-E7550M number seems incorrect, can you please recheck.
Also, have you tried to unplug PVR power cord from wall socket for 10 minutes to reset, replug and check?
If not yet, can you try it now and rely back with the result?
Thanks.
Customer: replied 2 years ago.

Sorry, that should be STB - E7500M

Expert:  Shahid replied 2 years ago.
Thanks for model info.
- Have you tried to unplug PVR power cord from wall socket for 10 minutes to reset, replug and check?
If not yet, can you try it now and rely back with the result?
Customer: replied 2 years ago.

have switched off power for 15 minutes and problem remains unchanged.

Mavis

Expert:  Shahid replied 2 years ago.
Sorry to hear that.
Is the PVR connected to internet through wifi or hard wire?
If it is wifi, how far the router is from PVR as low strength signal might be causing the problem?
Customer: replied 2 years ago.

It is WiFI, but TV and PVR in the same place as always and close by,

well within range.

mavis

Expert:  Shahid replied 2 years ago.
Mavis,
Please try to run network setting again in PVR menu to establish fresh internet connection that will help to resolve the issue.
If it doesn't help then next option is to upgrade PVR firmware manually with USB memory stick, check following link to download firmware upgrade file to proceed...
http://www.samsung.com/uk/support/model/STB-E7500M/XU
Please reply back with the result.
Thank you.
Customer: replied 2 years ago.

I had already re run my internet connection before contacting you initially.

I was unable to download the firmware suggested. It appeared to have 17 documents in it and unable to open any of them . I do have Adobe reader installed and usually can open Zip docs.

Very frustrated and dissatisfied. The limitation of email communication on this matter.

mavis

Mavis

Expert:  Shahid replied 2 years ago.
I'm sorry for the trouble, there is only one file listed as "firmware upgrade USB type" VERSION : 1018.1 at above Samsung link along with upgrade guide that has detailed instructions to proceed.
Can you please try above link one more time and check under Firmware?
Thanks.
Customer: replied 2 years ago.

Shahid,

I am still getting the same response. I can see the Firmware upgrade file(USB type) you refer to, but still not getting the information that I should find there, when it is downloaded.

I have checked on line with BT and my connection seems to be working fine.

Expert:  Shahid replied 2 years ago.
OK, so you have downloaded the firmware file which would be approx 194mb, is this correct?
If so, please check following link to download instruction file...
http://downloadcenter.samsung.com/content/FM/201204/20120427171600177/BD-HDD_Upgrade_Guide.pdf
Thank you.
Customer: replied 2 years ago.

Yes Shahid, that is correct.

I think I have got what I was looking for , thank you.

Will proceed from here. Will let you know how I get on

Mavis

Expert:  Shahid replied 2 years ago.
Nice, Please reply back with the result or if problem resolved then a positive rating to answer would be highly appreciated.
Thanks.
Expert:  Shahid replied 2 years ago.
Hi there,

I wanted to briefly follow up with you and see how the info worked, and see if that accomplished what you were looking to do!

Please reply back here if there is additional questions.


Thank you.
Expert:  Shahid replied 2 years ago.
Hi there,

I wanted to briefly follow up with you and see how the info worked, and see if that accomplished what you were looking to do!

Please reply back here if there is additional questions.


Thank you.