Hi, My Name is ***** ***** i will be assisting you
please confirm that by guide do you mean the guide aspect ratio of the TV that could be 4:3 or 16:9 etc
nO I MEAN HOW I VIEW WHAT IS ON WHEN.
I USED TO PRESS THE GUIDE BUTTON THE REMOTE AND GET ABOUT 10 CHANNELS
NOW I JUST GET A CHOICE OF 2 3 OR 5 AND ITS NOT GOOD
so basically your remote guide menu has changed that shows the program listings as per channels
is that correct
YES BUT THEY LAYOUT AND FUNCYIONALITY HAS CHANGED
AND I DONT LIKE IT SO I AM TRYING TO CHANGE IT BACK
ok and the remote you are using is for sony tv itself or the one from your tv service provider like sky etc
are you accesing the remote through your phone
let me know the model# ***** the tv
its the correct remote for the tv....
will find the model
try this as well
once done check if there is any change in the guide format
Ok I will do the three stages above but it was an app which changed the layout.
did you access this app on your tv
do you know which app it was
I will get the model and the name of the App.
can I log off and come back later?
post me a message whenever you wish to continue
The TV is model Kd 55x9005a
follow these steps
for anaologue mode channels: click on this link http://pdf.crse.com/manuals/13FS900111/EN/c_ana_europeall_co_aatuning.html
for digital mode channels: click on this link: http://pdf.crse.com/manuals/13FS900111/EN/c_digi_europe_co_datuning.html
in case these do not help you can reset your tv by following below steps
let me know how it goes
i will further opt out and let other experts share their views on this
It seems the professional has left this conversation. This happens occasionally, and it's usually because the professional thinks that someone else might be a better match for your question. I've been working hard to find a new professional to assist you with your question, but sometimes finding the right professional can take a little longer than expected.
I wonder whether you're OK with continuing to wait for an answer. If you are, please let me know and I will continue my search. If not, feel free to let me know and I will cancel this question for you.
Thanks for your patience,