How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Richard Your Own Question
Richard
Richard, Engineer
Category: Electronics
Satisfied Customers: 36572
Experience:  Electronics Engineer
32989067
Type Your Electronics Question Here...
Richard is online now

I have a Panasonic Lumix Camera model DCM-TZ3. Suddenly all

Resolved Question:

I have a Panasonic Lumix Camera model DCM-TZ3. Suddenly all the views are pink/mauve and pictures are the same when printed. There are also lines going across the screen, horizontal and vertical. Have I done something wrong or has the camera developed a fault? If it is a fault, is it repairable and if so what do you think the approximate cost would be?
My telephone number is ***** 540789 if you it would help to discuss this problem. Many thanks in anticipation of your help and guidance.
Alan Dean
Submitted: 2 years ago.
Category: Electronics
Expert:  Richard replied 2 years ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
First step Alan is to remove the battery and wait 5 minutes.
This will then drain any residue power.
Then put the battery back in, turn it on and take a test photo
Let me know the results please
Customer: replied 2 years ago.

No change in quality of picture

Expert:  Richard replied 2 years ago.
Thanks Alan
It is the image chip in the camera that is failing. It happens after time on these cameras
Its not worth getting repaired sorry (you actually can't unless its under warranty then they replace the mainboard), with these cameras its cheaper in the long run to just get it replaced with a new one.
I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.
And if you can take a second to rate my service, that would be greatly appreciated.
Thank you
Customer: replied 2 years ago.

A rather expensive way to be told what I as an amateur already suspected!!!

Expert:  Richard replied 2 years ago.

Sorry Alan, I can only tell you the reality of the situation

Let me know if you need anything else please Thank you
And if you can take a second to rate my service, that would be greatly appreciated.
Thank you

 

Richard and other Electronics Specialists are ready to help you

Related Electronics Questions