Hi, I am A. Stevens here to help with your question!
Hi Rod - could you tell me what format the videos you are trying to play are?
Please let me know when you return, so that we can continue working on this question. I will respond as soon as possible when I see your reply.
All i can tell you its video on my phone GT 18190n
hi Rod -
I apologize I haven't been able to give you an answer, but I needed a bit more information before being able to do so.
Sorry I wasn't signed in when you had replied
Could you please retract your poor service rating so we can continue to work on the question?
Otherwise if you are still not satisifed and would prefer a refund I can let get you started on that process.
refund preferred please
If you prefer a refind
please change your rating to "OK service" to close out the question
Then you can contact JA customer care to request a refund
You can contact Just Answer Customer Care/Billing at these places:Email:http://ww2.justanswer.com/contact-usPhone:US/Canada 1.888.862.9212Australia 1.800.679.634New Zealand 0800-452-621United Kingdom 0808-189-0970The rest of the world 1-925-418-3893