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Richard
Richard, Engineer
Category: Electronics
Satisfied Customers: 36526
Experience:  Electronics Engineer
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i have a samsung blueray recorder and tv ,every time i try

Resolved Question:

i have a samsung blueray recorder and tv ,every time i try to play a dvd or cd it plays for afew minuets then stops and the tv screen goes pink
Submitted: 2 years ago.
Category: Electronics
Expert:  Richard replied 2 years ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
Can you give me the model of the recorder?
Thank you
Customer: replied 2 years ago.

model no 8 d 5500

Expert:  Richard replied 2 years ago.
Thanks Peter
The first step is to remove the power from the recorder and wait 5 minutes
Then plug the power in, turn it on and tell me if you still have the problem please.
Let me know the results please
Richard and other Electronics Specialists are ready to help you
Customer: replied 2 years ago.

thank you it seems to have resolved the problem

Expert:  Richard replied 2 years ago.
your most welcome!
It was the firmware that had an issue, and needed a hard restart. We did this just then. It will now be ok.
If you would like any additional information or assistance, please do not hesitate to let me know.
And if you can take a second to rate my service, that would be greatly appreciated.
Thank you