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Viet - Technician
Viet - Technician, Technician
Category: Electronics
Satisfied Customers: 38170
Experience:  Electronics Tech. Troubleshoot consumer electronics devices.
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, can you help please? My Ipad has stopped working the

Resolved Question:

Hi, can you help please?
My Ipad has stopped working the screen seems to have frozen, when I tap on any of the icons none will open, however I see there seems to be a new app trying to install, it has been like this for the past few days, I was hoping it would complete fairly soon, but no it has frozen.
How to I get rid of this app (not too sure what its for, maybe microsoft office and word, can't be sure. Your help would be greatly appreciated
***** *****
mob ***********
Submitted: 2 years ago.
Category: Electronics
Expert:  Viet - Technician replied 2 years ago.
Hello! Thank you for your question. I will be assisting you today.

I'm sorry about the issue. Please press and hold both the Power (On / Off) button and the Home button (which is located right below the screen) together for at least 10 seconds, until the Apple logo appears, then wait a bit, then check.

Please let me know. Thank you.
Viet - Technician and other Electronics Specialists are ready to help you
Customer: replied 2 years ago.

FANTASTIC...all working ok now, thank you so much

Dorothy

Expert:  Viet - Technician replied 2 years ago.
You're welcome. Great. If you need help with anything else, please come back any time. Also, can you please take a moment to rate my service by clicking on a face icon / service option above, then click on Submit when it shows up. Thank you