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Richard
Richard, Engineer
Category: Electronics
Satisfied Customers: 38583
Experience:  Electronics Engineer
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I have lost my connection from my sky box to my tv

Customer Question

I have lost my connection from my sky box to my tv
Submitted: 2 years ago.
Category: Electronics
Expert:  Richard replied 2 years ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
Can you tell me please what your TV is now displaying instead of the Sky channel please?
Thank you
Customer: replied 2 years ago.

nothing

no channels

on sumsung tv

need soem one to talk to me and take me through hooking up via tv menu on samsung remote

Customer: replied 2 years ago.

help please

Expert:  Richard replied 2 years ago.
You just need to switch to the correct AV Channel Stephen.
First, is the SKy Box showing it is on? Are the lights on?
Customer: replied 2 years ago.

what is an av channel please

how do i do that

Expert:  Richard replied 2 years ago.
ok, first Stephen, is the SKy Box showing it is on? Are the lights on?
I can see you are a first time user to the site. What we do here is either a question and answer type of conversation or I can call you on the telephone.
Calling can save a lot of time if you are not comfortable performing repairs yourself.
I will send an offer through for calling and should you accept I will call and see what is going on and fix the issue. Otherwise we can continue to talk like this.
Both options are 100% guaranteed by the way. Calling is just quicker and avoids the risk of you making a mistake and doing something wrong.
If you want me to call, click get extra help. If not simply reply to me with the results of my instructions.
Thanks,
Richard
Customer: replied 2 years ago.

cell number *********** /p>

Expert:  Richard replied 2 years ago.
You need to first accept the additional service request please Stephen that I made
Richard and 2 other Electronics Specialists are ready to help you
Expert:  Richard replied 2 years ago.

XXXXXXXXX

Customer: replied 2 years ago.

XXXXXXXXXXX

Customer: replied 2 years ago.

please help sent u nuber to call twice please

Expert:  Richard replied 2 years ago.
calling now