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Hi, welcome to Just answer
how old is the washer ?
looking into it?
yes a moment please
OK, please unplug the washer for around 3-4 minutes
then plug it back and simultaneously press and hold the power button for around 10 seconds
ok will do
after this if the child lock appears again then press and hold the temp and spin button for around 10 seconds
please let me know how it goes
ok and when you are doing the reset the power button is on ?
yes it comes on as soon as i press it
ok and CL appears on the display ?
or CLB ?
didn't see that
OK, press and hold the option and spin button to deactivate it
ok will try that
tried that but red lock symbol just flashes for a few seconds then stays on
OK, power off and power on then press the START/PAUSE button and then immediately press and hold the temp and spin button for around 10 seconds
just to check
I'm not disconnecting the power right, just the on/off button on the machine
then start/pause once and then temp & spin together for 10 secs?
:) Great .... You can get back to me if you need any assistance and I will help with no additional charges....Excellent feedback is appreciated if you are satisfied with my assistance :)
well satisfied - much appreciated
You're welcome....Have a good night