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Richard
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Experience:  Electronics Engineer
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Samsung smart tv model, ue40oeh5300. was wired internet connected.

Resolved Question:

Samsung smart tv model, ue40oeh5300. was wired internet connected. stopped working, just bought wifi adapter.....connecting saying connected to network but not to internet...what else can I do this simply stopped working overnight...thanks
Submitted: 2 years ago.
Category: Electronics
Expert:  Richard replied 2 years ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
Can you tell me the make and model of your internet router please
Customer: replied 2 years ago.

this was working with wired connection for past six months. this morning just stopped going to tv but I phone, pad m computer and saamsung link still working. the Samsung smart tv model ue40eh5300is accepting the Samsung wifi adapter I just been and bought but giving same message after loading wifi...saying connected to network but no internet connection for web brouser...totally at a loss

Expert:  Richard replied 2 years ago.
Thanks
Can you tell me the make and model of your internet router please
Expert:  Richard replied 2 years ago.
Carl, my collegues informed me the Samsung central server is down.
This is why, they are working on it as we speak.
We need to allow a few hours for them to bring this up and your TV then works
If you would like any additional information or assistance, please do not hesitate to let me know.
And if you can take a second to rate my service, that would be greatly appreciated.
Thank you
Richard, Engineer
Category: Electronics
Satisfied Customers: 33799
Experience: Electronics Engineer
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