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Richard
Richard, Engineer
Category: Electronics
Satisfied Customers: 40289
Experience:  Electronics Engineer
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How do I download the software no. Z51C-6Q45-6L

Customer Question

How do I download the software for serial no. Z51C-6Q45-6LUZ-5C4M-Q087-D38V
Submitted: 2 years ago.
Category: Electronics
Expert:  Richard replied 2 years ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
Please give me the exact name and version of the software you wish to download.
Thank you
Customer: replied 2 years ago.

adobe photoshop elements 13

Expert:  Richard replied 2 years ago.
Thank you
It can be downloaded and installed from my link below
Click me to open
I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.
If you have any problems, or would like any additional information or assistance, please do not hesitate to let me know.
And if you can take a second to rate my service, that would be greatly appreciated.
Thank you
Richard and other Electronics Specialists are ready to help you
Customer: replied 2 years ago.

I don`t understand your answer

Expert:  Richard replied 2 years ago.
ok, you wish to download the software, so please click on my link which I repeat below
https://helpx.adobe.com/photoshop-elements/kb/photoshop-elements-10-11-downloads.html
And you can download the software there.
This is what you requested correct?
Customer: replied 2 years ago.

Sorry, I Still don`t understand how to download the software!

Expert:  Richard replied 2 years ago.
ok, you click on the link I gave
You click Photoshop Elements 13
You then click on Download and it will start to download to your computer.
This is how you download it.
Let me know if you have any difficulties please
Customer: replied 2 years ago.

Sorry to be so stupid but I clicked on the link you gave me & couldn`t see where to click on 13 to download

Expert:  Richard replied 2 years ago.
It is right there, on the page that opens, under
"Download Photoshop Elements"
You see "Photoshop Elements 13"
You cannot miss it, it shows when you click the link.
Should I do this for you as an additional service? As the steps can't be explained any other way as they are only 3 steps.
Customer: replied 2 years ago.

I finally got to the installation only to be told it can only be installed on a `64 bit system`. Now what?

Expert:  Richard replied 2 years ago.
Choose then the 64 bit version on that page please
The word Download under 64bit.
Let me know if you have any difficulties please
Customer: replied 2 years ago.

When you say `... on that page` which page do you mean? When it said system failed, I couldn`t se any `download` to press. I`m sorry to be such a pest!

Expert:  Richard replied 2 years ago.
Its ok!
The page I have been directing you to
You click this link
https://helpx.adobe.com/photoshop-elements/kb/photoshop-elements-10-11-downloads.html
Then you see
"Download Photoshop Elements"
You see "Photoshop Elements 13"
Click it and click download under the 64bit version
Just like you did before but with the 32 bit version.
Customer: replied 2 years ago.

I don`t believe this!! I got it loaded on 32 bit - in German!!! I`m having one of those days! Where do I go from here?

Expert:  Richard replied 2 years ago.
when you install it you choose the language.
For some reason you chose German.
Uninstall it, run the file again and choose English
Customer: replied 2 years ago.

I`m so sorry! How do I delete the German version?

Expert:  Richard replied 2 years ago.
Go to start, control panel, uninstall
Click on Photoshop Elements 13
Uninstall it
restart the computer
Do my instructions again and this time when installing, choose English as your language
Customer: replied 2 years ago.
I went to Control Panel but couldn`t find `Delete`or ref to Adobe. I`m having a `Senior Moment` I think what have I done now!
Expert:  Richard replied 2 years ago.
ok, your not reading my instructions, I do not say Delete.
In control Panel you click Uninstall
I keep offering though do you want me to sign onto your computer and do all this for you?
It seems to be easiest for you.
Customer: replied 2 years ago.

But Control Panel doesn`t mention `uninstall`

Expert:  Richard replied 2 years ago.
It does, type in uninstall in the top right if you do not see it, and you will then
Customer: replied 2 years ago.

I typed in Uninstall but the Adobe system wasn`t listed

Expert:  Richard replied 2 years ago.
ok, I really need you please to take the time and follow my instructions carefully. Your not, and this is why we are not progressing.
Maybe take a break if you need it, as you keep mireading my instructions.
I will again type them below
Click Start
Click Control Panel
Type in the top right Uninstall
Click on Uninstall a Program
Click on Photoshop Elements 13
Click uninstall
Restart the computer
Click this link
https://helpx.adobe.com/photoshop-elements/kb/photoshop-elements-10-11-downloads.html
Download the file again like you did before
Install it and choose English as the language
It is VERY important you follow the instructions as I am saying them, else this will not work.
Customer: replied 2 years ago.

I got as far as `Uninstall a Programme` but `Photoshop` is not listed. Nothing listed after 12th Feb

Expert:  Richard replied 2 years ago.
If it is installed and you are able to run it, it will be in the list.
Else you never actually installed it.
Customer: replied 2 years ago.

I give up! You offered to install it for me - what`s involved?

Expert:  Richard replied 2 years ago.
That I can sign onto your computer and do it all for you as opposed to messages here
I have made the offer, which you can then accept.
Customer: replied 2 years ago.

I`ve accepted the offer - do I need to do anything such as leave the Laptop switched on?

Peter

Customer: replied 2 years ago.

Where are we up to now with the Photoshop installation?

Customer: replied 2 years ago.

Why am I not getting any responses to questions on 27th Feb?

Expert:  Richard replied 2 years ago.
Hi, by the time you accepted I was offline. I am back on Monday and we can then do this then.
Customer: replied 2 years ago.

Thanks Richard, I`ll pester you again on Monday!

Peter

Customer: replied 2 years ago.

Hi Richard. When can I expect some action on your offer that I accepted last week?

Peter

Expert:  Richard replied 2 years ago.
We can do this now Peter.
Do the below instructions so I can connect to your computer
Can you please go to www.teamviewer.com
Click on Download in the top right.
Go down to "TeamViewer Quicksupport"
Click on Download and download and run the program.
It will give you an ID and a Password.
Please give me the ID (leave a space between each character eg: 1 2 3 4 5 6 7 8 9) and the password ***** your next message to me here.
Do not close the program, but leave it open.
I can then connect to your computer.
Thank you
Customer: replied 2 years ago.

I actually managed it!

ID is 601 005 770

Password *****

Peter

Expert:  Richard replied 2 years ago.
I am on!
Customer: replied 2 years ago.

Do I need to do anything? - or do I just wait?

Expert:  Richard replied 2 years ago.
wait, like me as it downloads.
Still need another 20 minutes to finish the download. Dont touch the computer please, I will do it all.
Ill tell you when its ready
Expert:  Richard replied 2 years ago.
you just closed Teamviewer?
Open it again as you disconnected me
And give me the new password *****
Customer: replied 2 years ago.

I don`t recall closing Teamview - but the I.D. is the same (601 005 770), the new password ***** *****

Expert:  Richard replied 2 years ago.
ok, it says it is closed
Restart the computer and run Teamviewer again as it may have crashed.
Then tell me the new password *****
Customer: replied 2 years ago.

The password ***** ***** 9048 - ID still 601 005 770

Expert:  Richard replied 2 years ago.
connected