Hi my name is ***** ***** I will be the expert working with you today to help resolve your problem.
open the cover and remove the disk
try to close the front panel without the disk and check for any foreign object preventing it to close.
if the front panel closes fine then you may try inserting a different cd disk and let me know if the disk goes in fine or not.
press the open/close button the lcd panel and the disk load slot appears.
Insert the disk in the slot the disk should be swallowed in with a light push once the disk is fulling in and not visible any more then you press teh open/close button again
however once you insert a disk the panel closes automatically.
you will have to unplug the battery terminal of your car or you can unplug the power cable from the back of the unit and then pull the disk out which is half in,
close the panel
let me know the status once done