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Richard
Richard, Engineer
Category: Electronics
Satisfied Customers: 37654
Experience:  Electronics Engineer
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Why is my Fujifilm JZ300 saying Focus Error

Resolved Question:

Why is my Fujifilm JZ300 saying Focus Error
Submitted: 2 years ago.
Category: Electronics
Expert:  Richard replied 2 years ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
There care be a number of problems for this so we need to eliminate the causes.
First, can you remove the battery for 10 minutes and then put the battery in and turn on the camera.
Let me know if you still get the focus error please.
Customer: replied 2 years ago.

Hi I took battery out for ten mins like you said but it is still coming up with focus error

Expert:  Richard replied 2 years ago.
Thanks
Is the lens coming out and going back in?
Or it is not controllable at all?
Customer: replied 2 years ago.

Yes the lens is coming out and only goes back in when i switch off

Expert:  Richard replied 2 years ago.
Thanks
It is the Lens connector that has faulted.
A corrupted firmware can cause this. But we have ruled this out by trying to hard restart it.
I am really sorry about this and you are going to have to return the camera to have this replaced replaced. It will be covered by the warranty, and the repair will be done at no cost to you. But they need to disable it and replace the connector
I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.
And if you can take a second to rate my service, that would be greatly appreciated.
Thank you
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