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Richard
Richard, Engineer
Category: Electronics
Satisfied Customers: 33891
Experience:  Electronics Engineer
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What is support code 5100 and how do I fix the problem?

Resolved Question:

What is support code 5100 and how do I fix the problem?
Submitted: 2 years ago.
Category: Electronics
Expert:  Richard replied 2 years ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
Please tell me the make and model of the device you are getting this error on.
Thank you
Customer: replied 2 years ago.

Canon Pixma MX475

Expert:  Richard replied 2 years ago.
Thank you
Error 5100 is a carriage error
First, remove the ink cartridges, power off the printer, wait 5 minutes, power on the printer then reset the cartridges
Tell me if you still then get the error please Maureen
Customer: replied 2 years ago.

Still getting the message

Expert:  Richard replied 2 years ago.
Thank you
The next step is to reset the Ink Absorber
To do this
Make sure the printer is turned off.
Press and hold the Resume button .
Whilst it is held down, hold down the Power button. The green led light should come on.
Keep the Power button held down. Release the Resume button and then press it twice. The light should go amber, then green again.
Release the Power button.
Press the Resume button four times and then press the Power button straight after to confirm the selected action (Reset Counter Absorber).
Turn off the printer and then turn it on again
Let me know the results please
Customer: replied 2 years ago.

Just checking, is the resume button the one withan orange circle and triangle on it?

Expert:  Richard replied 2 years ago.
Correct Maureen
Customer: replied 2 years ago.

OK, did all that - twice - still getting error message

Expert:  Richard replied 2 years ago.
ok, we need to now clean the head nozzles.
Can you click on my link below
CLICK ME TO OPEN
And watch and follow the film for this. Go down that page and its the first one under Troubleshooting.
"Cleaning the print head nozzles"
Let me know the results please
Customer: replied 2 years ago.

I watched the video, but can't do anything because none of the buttons work while I'm still getting the error message. I can't operate the tools button.

Expert:  Richard replied 2 years ago.
Thanks, ***** ***** the problem
It is the printhead that has faulted Maureen.
We have ruled out all other causes for this issue.
I am really sorry about this and you are going to have to return the printer to have this replaced. It will be covered by the warranty if this has not expired, and the repair will be done at no cost to you.
I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.
And if you can take a second to rate my service, that would be greatly appreciated.
Thank you
Richard, Engineer
Category: Electronics
Satisfied Customers: 33891
Experience: Electronics Engineer
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