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Richard
Richard, Engineer
Category: Electronics
Satisfied Customers: 39403
Experience:  Electronics Engineer
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I have inserted new ink cartridges and it is telling me they

Customer Question

I have inserted new ink cartridges and it is telling me they are not recognised
Submitted: 2 years ago.
Category: Electronics
Expert:  Richard replied 2 years ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
Can you tell me the make and model of the printer please?
Thank you
Customer: replied 2 years ago.

It is an Epson XP-212

Expert:  Richard replied 2 years ago.
Thank you
As the first step put the cartridges in and then remove the power for 10 minutes to the printer.
Then plug the power in, turn it on and tell me if you still get the error please
Customer: replied 2 years ago.

I have done as you asked but still the red light is on .

Expert:  Richard replied 2 years ago.
Thank you
Did you make sure Norah to remove all plastic from on the cartridges.
can you check them for this please.
Please let me know
Customer: replied 2 years ago.

Yes I have removed all plastic

Expert:  Richard replied 2 years ago.
If you put the old cartridges back into the printer, do you still get the error?
Customer: replied 2 years ago.

Yes I have put the old ones back in and I am still getting the error.

Expert:  Richard replied 2 years ago.
Thanks, ***** ***** the problem
It is the print head that has faulted.
A corrupted firmware can cause this. But we have ruled this out by trying to hard restart it.
I am really sorry about this and you are going to have to return the printer to have this replaced. It will be covered by the warranty if this has not expired, and the repair will be done at no cost to you.
I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.
And if you can take a second to rate my service, that would be greatly appreciated.
Thank you
Richard and 3 other Electronics Specialists are ready to help you
Customer: replied 2 years ago.

Thank you so much for you help. I think I'll buy a new printer

Thank you again Bye

Expert:  Richard replied 2 years ago.
Your welcome
If you would like any additional information or assistance, please do not hesitate to let me know.
And if you can take a second to rate my service, that would be greatly appreciated.
Thank you