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Viet - Technician
Viet - Technician, Technician
Category: Electronics
Satisfied Customers: 38668
Experience:  Electronics Tech. Troubleshoot consumer electronics devices.
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Trying to install new Epson L355 on Apple Macbook Pro OSX Yosemite.

Resolved Question:

Trying to install new Epson L355 on Apple Macbook Pro OSX Yosemite. Disc does not work
Submitted: 2 years ago.
Category: Electronics
Expert:  Viet - Technician replied 2 years ago.

Hello Hilda! Thank you for your question. I will be assisting you today.

I'm sorry about the issue. Do you mean you've downloaded / installed all the drivers for Mac at the Epson website also? Was there any error or message?

Can we do a remote support session, so we can chat, and I will be able to help you directly?

Please reply at the box below. Thank you,

Customer: replied 2 years ago.

Sorry for delay - I was sleeping. All drivers downloaded and installed, no error messages. My main problem is connecting to the network through my Netgear router (printer far away from computer, don't want USB connection) I seem to miss the file "EpsonNet Setup", as my Mac cannot

cannot see anything on the installation disc. I did not go though any setup process.

Expert:  Viet - Technician replied 2 years ago.
What's the status of the Wi-Fi light on the printer?

What's the model of your Netgear router (please check at the back/bottom of it)?

Is there a WPS (Wi-Fi Protected Setup) button on the router?

Please reply at the box below. Thank you.
Customer: replied 2 years ago.

I managed to connect the Mac to the Printer via WiFi. Could you possibly assist with my mobile devices: Apple iPhone and Apple iPad Mini - they do not find the printer (no air printers found). Do you have a suggestion how I can print from my mobile devices?

Expert:  Viet - Technician replied 2 years ago.

Great. You used the WPS button or option on the Internet modem/router right?

The Epson printer model L355 is not supported with Airprint (i.e., iPhone, iPad, iPod):
https://support.apple.com/en-us/HT201311

However, there are some alternate printing apps that may work. Can you go to the App Store on iPhone / iPad, then type / search for Print Hammermill, then download and install the Print Hammermill app, and see if it works:
https://itunes.apple.com/us/app/print-hammermill/id737292020?mt=8

If that does not work, please try the app Printer Pro Lite. Then you can open it and it will test if it works with your printer:
https://itunes.apple.com/ca/app/printer-pro-lite/id399679167?mt=8
; if yes, then buy the app Printer Pro; that app costs $2.99 as of now:
https://itunes.apple.com/us/app/printer-pro-print-documents/id393313223?mt=8

If needed, another printing app you can try is PrintCentral.

https://itunes.apple.com/us/app/printcentral/id366020849?mt=8

Please let me know. Thank you.

Customer: replied 2 years ago.
are these apps downloaded on the iPad and iPhone?
Expert:  Viet - Technician replied 2 years ago.
Yes, please try one app at a time; only use the next app if it does not work (or if you'd also like to try the other apps). Go to the App Store in iPad and iPhone to download. Thank you.
Viet - Technician and other Electronics Specialists are ready to help you
Customer: replied 2 years ago.
I just got into bed and am not not close to the printer, which is current switched off. I will try this tomorrow, and I will let yoy know. Thank you for your help. Hilda
Expert:  Viet - Technician replied 2 years ago.
You're welcome. OK, please take your time. Good night! Thank you.
Customer: replied 2 years ago.
Thanks for help. Print hammermill printed just a lot of letters instead of an image. I bought Printer Pro and that works good enough. Not as good as an Air Printer, but a good second!
I am happy with my system now. Thanks again for your help!!!!!
Expert:  Viet - Technician replied 2 years ago.
You're welcome. Great. If you need help with anything else, please come back any time. Also, can you please take a moment to rate my service by clicking on a face icon / service option below, then click on Submit when it shows up. Thank you very much for your patience