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Richard
Richard, Engineer
Category: Electronics
Satisfied Customers: 35350
Experience:  Electronics Engineer
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battery on galaxy S583Oi gos flat and phone turns off if i

Resolved Question:

battery on galaxy S583Oi gos flat and phone turns off if i access an App or use camera
Submitted: 2 years ago.
Category: Electronics
Expert:  Richard replied 2 years ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
Are you still able to get to settings on the phone?
Customer: replied 2 years ago.

Yes

Expert:  Richard replied 2 years ago.
Great, please go to Settings, Applications.
Look under the list ALL and press on Google Services Framework then press clear data
Restart the phone and tell me if you still have the problem please
Customer: replied 2 years ago.

yes used camera one time and phone closed down

Expert:  Richard replied 2 years ago.
Does it switch off instantly? Or has the normal powering off message Brian?
Customer: replied 2 years ago.

switches off instantly thanks

Expert:  Richard replied 2 years ago.
Thanks, ***** ***** the firmware but the battery that has faulted and is shorting out whenever the voltage usage is increased (which it does for apps, camera ect)
I am really sorry about this and you are going to have to return the phone to have the battery replaced. It will be covered by the warranty (if this has expired tell me), and the replacement will be done at no cost to you.
I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.
And if you can take a second to rate my service, that would be greatly appreciated.
Thank you
Richard, Engineer
Category: Electronics
Satisfied Customers: 35350
Experience: Electronics Engineer
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