How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Richard Your Own Question

Richard
Richard, Engineer
Category: Electronics
Satisfied Customers: 31330
Experience:  Electronics Engineer
32989067
Type Your Electronics Question Here...
Richard is online now

I have a Samsung Galaxy S5 phone. I bought a screen guard,

Customer Question

I have a Samsung Galaxy S5 phone. I bought a screen guard, As a result the guard wouldnt accept my fingerprint id and then i forgot my pw. How can i get my phone back in use without losing all the set up contacts etc?
Submitted: 1 year ago.
Category: Electronics
Expert:  Richard replied 1 year ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
If you take the screen guard off, can you then get it to accept your fingerprint as I wont mislead you but the alternative is a reset. There is no way around this. The S2 had a bug to do this, but since then there is no option to bypass the security.
But can't you get your fingerprint read if you take off the screen guard?
Please let me know
Customer: replied 1 year ago.

I took the screen guard off, it went to alternative password ***** but will not return to fingerprint swipe.

Expert:  Richard replied 1 year ago.
ok, this is your gmail password ***** used when you set up the phone.
We cant reset this, it has to be the one you have currently.
Any chance you can remember this Wendy?
Customer: replied 1 year ago.

As far as I knew, I was using a 4 digit code that i had set as my alternative password, but are you saying it could be my gmail pw? I know that.

Expert:  Richard replied 1 year ago.
yes, try this please and let me know if it accepts it please.
Customer: replied 1 year ago.

i Just tried, it didnt work

Expert:  Richard replied 1 year ago.
ok, we have to reset it Wendy.
I know you do not want to, but it is the whole reason for this security.
But, if you enabled the Gmail account, there is a good chance your contacts are backed up online.
Emails are safe
To do the reset
Turn the Galaxy S5 off.
Now press and hold the Volume up button, the Home button, and the Power button together until you see the Android on screen.
Now use Volume down to highlight the wipe data/factory reset option and press the Power button to select it.
Use Volume down again to highlight Yes – delete all user data and press Power to select it.
Wait until you see the reboot system now option and then use the Power button to select it.
When the S5 restarts it should be completely wiped and ready to set up again.
Its the only way to get it working sorry.
Let me know the results please
Customer: replied 1 year ago.

Am I going to lose all my notes and diary entries as well as photographs?

Expert:  Richard replied 1 year ago.
If they were not backed up and the photos are not on the SD card, then yes sorry Wendy.
Customer: replied 1 year ago.

Before I absolutely have to do this, can you tell me, what is the criteria for setting up alternative passwords? maybe if I know what the instructions are I may remember what it is I set.

Expert:  Richard replied 1 year ago.

To write it down Wendy.

Thats the most important thing to do. Else you get into this situation.

What Customers are Saying:

 
 
 
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
< Previous | Next >
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
 
 
 

Meet The Experts:

 
 
 
  • Eng. Andres

    Eng. Andres

    Engineer

    Satisfied Customers:

    68
    Electronic Eng. Electronics Specialist. Circuit designer
< Last | Next >
  • http://ww2.justanswer.com/uploads/RA/ratonxi/2012-1-3_151146_1.64x64.png Eng. Andres's Avatar

    Eng. Andres

    Engineer

    Satisfied Customers:

    68
    Electronic Eng. Electronics Specialist. Circuit designer
  • http://ww2.justanswer.com/uploads/IT/ITPeter/2011-5-3_23187_Pete.64x64.JPG Pete's Avatar

    Pete

    Engineer

    Satisfied Customers:

    591
    Over 16 years of experience in the Electronics and IT industries.
  • http://ww2.justanswer.com/uploads/JO/JonTech/2011-10-25_111835_A2c.64x64.jpg Jon-Tech's Avatar

    Jon-Tech

    Technician

    Satisfied Customers:

    1
    ASET Electronics
  • http://ww2.justanswer.com/uploads/SH/ShahidSony/2013-9-1_3122_Shahidb1a.64x64.jpg Shahid's Avatar

    Shahid

    Technician

    Satisfied Customers:

    384
    I have been repairing electronic gear since 1993 as a qualified Sony tech.
  • http://ww2.justanswer.com/uploads/SE/SelectTronix/2013-12-28_22514_clrepair.64x64.jpg Carl L's Avatar

    Carl L

    Technician

    Satisfied Customers:

    68
    13+ Years of Computer and Electronics Experience. Current Company Owner as an IT Specialist in FL.
  • http://ww2.justanswer.com/uploads/ZB/zbkai189/2013-8-23_0421_Untitled.64x64.jpg Dan T.'s Avatar

    Dan T.

    Master Technician

    Satisfied Customers:

    8
    USAF trained; currently teaching electronics for the DoD.
  • http://ww2.justanswer.com/uploads/SI/simitpatel/2013-8-22_6857_simit.64x64.jpg simitpatel's Avatar

    simitpatel

    Customer Service

    Satisfied Customers:

    6
    I have 10 years working with electronics.
 
 
 

Related Electronics Questions