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*ElectronicsTech
*ElectronicsTech, Customer Service
Category: Electronics
Satisfied Customers: 9376
Experience:  I have over 15 years experience as an electronics repair and troubleshooting technician.
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I have three HDMI ports on my Samsung TV but can only select

Resolved Question:

I have three HDMI ports on my Samsung TV but can only select 1 and 2 from the menu screen.
How can I access the third port?
Submitted: 1 year ago.
Category: Electronics
Expert:  *ElectronicsTech replied 1 year ago.
Hi,
My name is***** will assist you.
I am sorry to hear that you are having this issue.
The third port is most likely a USB port. They look very similar. Let me know the model number of the Samsung and I can get you the exact location of each port and how to access them.
Customer: replied 1 year ago.
Hi Randy.
It is marked up as HDMI 3
The model number is *****
Expert:  *ElectronicsTech replied 1 year ago.
okay, thank you. You are right it definitely has 3 HDMI Ports. Try these steps please>Press the MENU button to display the menu. Press the ▲ or ▼ button to select "Input", then press the ENTER/OK button. Let me know the names in that list please.
Customer: replied 1 year ago.
if you select source list from the input menu the options are:
TV
EXT.1
EXT.2
AV
S-video
Component
PC
HDMI 1
HDMI 2
Expert:  *ElectronicsTech replied 1 year ago.
okay, thank you.
do you have anything currently connected to the hdmi 3?
Customer: replied 1 year ago.
I have Apple TV connected
Expert:  *ElectronicsTech replied 1 year ago.
okay, try it on hdmi 2 and see if it will work and let me know. If it does then we can try some troubleshooting steps to check the hdmi 3 port. If it does not show on hdmi 2 try a different hdmi cable please.
Customer: replied 1 year ago.
It works in HDMI 2
Expert:  *ElectronicsTech replied 1 year ago.
okay, try another component in hdmi 3 and let me know please.
Customer: replied 1 year ago.
Plugged cable box into HDMI 3 but still nothing.
Expert:  *ElectronicsTech replied 1 year ago.
okay, the hdmi 3 port seems to have failed. If you can see it well enough make sure it is flush(even) with the cabinet. There are some options to repair the port however the easiest thing to do will be to replace the board. The repair is usually just as expensive as the board. The failure is usually due to a solder point that has came loos on the hdmi port at the board to port connection.
*ElectronicsTech, Customer Service
Category: Electronics
Satisfied Customers: 9376
Experience: I have over 15 years experience as an electronics repair and troubleshooting technician.
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