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michelleclive
michelleclive, Customer Service
Category: Electronics
Satisfied Customers: 5493
Experience:  Working as a manager in a tech support company and i have an experience of 8 years and more in electronics device.
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I cann0t get the television to respond I have tried to turn

Customer Question

I cann0t get the television to respond I have tried to turn the television off but can't
Submitted: 2 years ago.
Category: Electronics
Expert:  michelleclive replied 2 years ago.
Customer:

Hi my name is ***** ***** I will be the expert working with you today to help resolve your problem.

Customer:

Televisions sometimes gets static charged after which it stops responding the buttons and on remote as well.

Customer:

Unplug the power cable of the tv from the wall socket leave it turned off for 5 mins

Customer:

while the power is unplugged push and hold down the power on button for 30 seconds and then release it.

Customer:

replug the power cable and then tv should respond well and fine.

Customer:

let me know if you have any question