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michelleclive
michelleclive, Customer Service
Category: Electronics
Satisfied Customers: 5467
Experience:  Working as a manager in a tech support company and i have an experience of 8 years and more in electronics device.
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kindle set in aeroplane mode. lock-screen won't tap on

Customer Question

kindle set in aeroplane mode. lock-screen won't tap on
Submitted: 2 years ago.
Category: Electronics
Expert:  michelleclive replied 2 years ago.
Customer:

Hi my name is ***** ***** I will be the expert working with you today to help resolve your problem.'

Customer:

Push and hold down the power button for 35 to 45 seconds the kindle will shut down.

Customer:

wait for 3 mins and then power on the kindle

Customer:

now you can change the airplane to normal mode.

Customer:

let me know how it goes.

Customer:

Please let me know if the issue has not been fixed i see you have rated bad but you have not told me the status.

Customer:

let me know.

JACUSTOMER-lyt94uox- :

with my kindle on the message is lock-screen notifications are turned off tapping the sceen brings up nothing

Customer:

Push and hold down the power button for 35 to 45 seconds the kindle will shut down.

Customer:

let me know when it shuts down

JACUSTOMER-lyt94uox- :

i hold down the on /off button and message comes up turn off power and i click. while holding the button kindle fire appears on the screen every 10 secs.I am leaving for 3 mins and will then turn on.screen comes on and I put in password ***** happens

Customer:

its is not accepting the password?

JACUSTOMER-lyt94uox- :

I was using my wrong pin!

Customer:

i hope you are good to go now.