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Richard
Richard, Engineer
Category: Electronics
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Experience:  Electronics Engineer
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My 2 year old Kindle paperwhite wont turn on. It is fully

Resolved Question:

My 2 year old Kindle paperwhite wont turn on. It is fully charged
Submitted: 2 years ago.
Category: Electronics
Expert:  Richard replied 2 years ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
This is usually an issue with the Firmware, so I would first like you to do this please.
Remove the charger from the Kindle and hold the power button to off for 35 seconds.
Release, then connect the charger and try to turn on the Kindle.
Let me know the results please
Thank you
Customer: replied 2 years ago.

Hi Richard,

Not sure what you did but its now working! Thankyou

Joyce

Expert:  Richard replied 2 years ago.
Perfect!
It was the firmware that had an issue, and needed a hard restart. We did this just then. It will now be ok.
If you would like any additional information or assistance, please do not hesitate to let me know.
And if you can take a second to rate my service, that would be greatly appreciated.
Thank you
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