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Eng. Andres
Eng. Andres, Engineer
Category: Electronics
Satisfied Customers: 68
Experience:  Electronic Eng. Electronics Specialist. Circuit designer
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I have a 50" LED smart TV and cannot get the qwerty keyboard

Customer Question

I have a 50" LED smart TV and cannot get the qwerty keyboard on the remote to respond when I try to connect to WiFi. If I use the on screen number/character keypad it won't let me change to letters rather than numbers. Help please.
Submitted: 2 years ago.
Category: Electronics
Expert:  Shahid replied 2 years ago.
Hello, my name is***** be happy to assist you.
Please allow me to ask you a few questions to diagnose the problem.
- Can you please get me the complete model number off of your TV to see if I can help you out?
Thanks.
Customer: replied 2 years ago.

As far as I can make out (smudged on box and tiny on TV) it is:

50/149Z-QB-582FQKUP-UK

Expert:  Shahid replied 2 years ago.
I'm sorry Gill, above number doesn't show any thing so please recheck and use magnifying glass to read out the model number which will help me to get related manuals for troubleshooting purpose.
Thanks.
Customer: replied 2 years ago.

Try:

50/149Z-GB-5B2 (OR 582) FGKUPOW-UK

Expert:  Shahid replied 2 years ago.
Again sorry, is it Samsung brand TV?
If so, its model number would start like UExxx or UNxxx or PSxxx etc.
Customer: replied 2 years ago.

No. It's a Blaupunkt

Expert:  Shahid replied 2 years ago.
ah OK, let me opt out to open the question to others on website because I don't have Blaupunkt TV manual to troubleshoot the problem.
You don't need to do any thing here and hopefully some one will soon respond to assist you.
Thank you.
Customer: replied 2 years ago.

Nothing happening yet. How long should I wait before asking for a refund?