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michelleclive
michelleclive, Customer Service
Category: Electronics
Satisfied Customers: 5486
Experience:  Working as a manager in a tech support company and i have an experience of 8 years and more in electronics device.
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myesp 3250 all in one will not clear cartridges after checking

Customer Question

myesp 3250 all in one will not clear cartridges after checking paper jam after lifting inspection flap have tried turning off power still no mouvment please advise i am abit old ie 84 years
Submitted: 2 years ago.
Category: Electronics
Expert:  michelleclive replied 2 years ago.
Customer:

Hi, My name is ***** ***** i will be assisting you

Customer:

please try the below steps

Customer:

  1. On the printer control panel, press Home.

  2. Select Maintenance, then press OK.

  3. Select Install Ink Cartridges, then press OK.

Customer:

  1. Lift the access door and wait for the carriage to move to the access position....Remove the black and color ink cartridges, and set them aside..

Customer:

now turn off printer and unplug power cord

Customer:

keep the ON button on printer pressed for 10 secs

Customer:

wait for 2 mins

Customer:

during this time try to manually slide the carriage to and fro to check if it moves freely or seems to be stuck on one end

Customer:

turn on printer, reinsert cartridges and try printing

Customer:

let me know the status and i will suggest further accordingly