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Richard
Richard, Engineer
Category: Electronics
Satisfied Customers: 36553
Experience:  Electronics Engineer
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I have a new Samsung MM-E460D Micro -Fi System which I and

Resolved Question:

I have a new Samsung MM-E460D Micro Hi-Fi System which I and two others have been unable to set the preset radio stations on FM or DAB, the radio stations are their and sound good but we can not store stations. Please can you advise as to how to slove are problem
Regards
Ray Woodstock
*****@******.***
Submitted: 2 years ago.
Category: Electronics
Expert:  Richard replied 2 years ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
Was it storing the stations before and it lost this? Or it has never been able to store from the start?
And tell me please the steps you are taking to store the stations.
Thank you
Customer: replied 2 years ago.

Hi Richie

The unit is bran new I only received it yesterday

Regards

Ray

Expert:  Richard replied 2 years ago.
tell me please the steps you are taking to store the stations.
Thank you
Customer: replied 2 years ago.

We have tried as per the instal manual we think?

The manual appears to be a bit vague on how to store radio stations,

it refers to a enter button which we take as the right hand arrow on the hand set and we do not get the "waiting time" message as described

Expert:  Richard replied 2 years ago.
Yeah its not the best manual
The steps though are as follows.
you first Press the FUNCTION button to select FM.
Then press the STOP ( Square ) button on the top panel to
select mode.
When in this mode Press the [<>] button on the top panel to
select a station to preset
Press the ENTER button.
The Number flashes on the display.
Then Press the [<>] buttons on the top panel to
select preset number.
You can select between 1 and 15 presets.
Press the ENTER button again.
Press the ENTER button before the number disappears from the display.
When the Number disappears from the display the station is stored in memory.
If you want to tune to a preset station, press the up and down arrows on
the top panel to select a channel not the <>.
Do this and let me know how you go please Ray
Customer: replied 2 years ago.

Hi Ricie

Sorry to report no go

After numerous further attempts to store radio stations, It appears to be the enter button is not working. The selected station will not store on any preset numbers.

Regards

Ray

Expert:  Richard replied 2 years ago.
Thanks, ***** ***** the issue
It is the internal memory that has faulted on the device.
I am really sorry about this and you are going to have to return the unit to have it replaced. It will be covered by the warranty, and the replacement will be done at no cost to you.
I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.
And if you can take a second to rate my service, that would be greatly appreciated.
Thank you
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