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Richard
Richard, Engineer
Category: Electronics
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Experience:  Electronics Engineer
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Panasonic DMP-BDT 160. When trying to access BBC iPlayer or

Resolved Question:

Panasonic DMP-BDT 160. When trying to access BBC iPlayer or other apps I get a message saying "internal error" see Opera Help.
I thought it was my interent connection so I bought another adapter and received the same message. Is there a way to perform a full factory reset. This player has no screen
Submitted: 2 years ago.
Category: Electronics
Expert:  Richard replied 2 years ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
Are you still able to access the menu of the player via the TV?
Customer: replied 2 years ago.

Yes I can also access Netflix

Expert:  Richard replied 2 years ago.
Thanks
Go to Settings, System, Default Settings.
This resets the unit back to new.
Once done, tell me if it now functions correct please
Customer: replied 2 years ago.

I've tried that to no avail

Expert:  Richard replied 2 years ago.
Still getting an internal error correct?
Customer: replied 2 years ago.

Yes

Expert:  Richard replied 2 years ago.
Thanks, ***** ***** the issue
It is the internal memory that has faulted.
A corrupted firmware can cause this. But we have ruled this out by reinstalling it. this leaves the issue as the memory
I am really sorry about this and you are going to have to return the player to have it replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you.
I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.
And if you can take a second to rate my service, that would be greatly appreciated.
Thank you
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