Hi, My name is ***** ***** i will be assisting you
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try a system restore
the system restore should reverse any changes to the system that might have caused the issue to occour.
click start...in the search box type system restore
in the window that appears, restore computer to earlier date and time and click nextselect a date may be 2 or 3 days back when system was running fine and click nextfollow the onscreen steps
once restore completes check functionality
let me know the status
Followed your advice Michelle, created restore point but wireless mouse still not functioning.
Michelle, mouse still not working after creation of restore point.
ok give me a moment
also let me know if you get any errors
Anxious for your next suggetion Michelle.
please click start..in search box type device manager
open device manager
right click on all entries of usb root hub and uninstall\remove\delete
once done, restart computer
after that check if wireless mouse works or not
Okay, bear with me please. I'm 75 and not accustomed to operating without mouse!!
sure..take your time
Went into "Devices and Printers"
no device manager
Shows icon for "unknown USB device"
not devices and printers
is the tomtom connected
Went into devices and printers - shows icon for unknown usb device - device descriptor request failed - category unknown - status: needs troubleshooting. Was that the right device manager to open or should I have gone elsewhere?
seems you clicked on a wrong option
please do the following
unplug the mouse usb connector from laptop
let me know once done
No, TomTom not connected now. All that was yesterday!
have you unplugged the mouse usb connector from laptop
I guess you mean the little dongle? No, it's still where it always is.
turn off mouse
now turn it back on
connect the mouse dongle
after about 10 secs
try using the mouse
A miracle! It seems to have revived! Maybe there is life after death!!
yes for all good souls there is
just like you and me
let me know if you have any questions
You are going straight to heaven, Michelle. But only after a long, happy life! Many thanks from this old codger!
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