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michelleclive
michelleclive, Customer Service
Category: Electronics
Satisfied Customers: 5250
Experience:  Working as a manager in a tech support company and i have an experience of 8 years and more in electronics device.
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The wireless mouse on my Toshiba Satellite laptop has stopped

Resolved Question:

The wireless mouse on my Toshiba Satellite laptop has stopped functioning although it's switced on and battery okay. A message came up about a malfunction on the latest USB device that was plugged in (actually my new TomTom connector as yesterday I was downloading USA/Canada onto it). It worked okay for a while this morning, but has stopped doing so now. Any suggestions? Thanks. COLIN
Submitted: 2 years ago.
Category: Electronics
Expert:  michelleclive replied 2 years ago.
michelleclive :

Hi, My name is ***** ***** i will be assisting you

michelleclive :

please note that you can reopen this chat from just answer email by clicking on view answer

michelleclive :

try a system restore

michelleclive :

the system restore should reverse any changes to the system that might have caused the issue to occour.

click start...in the search box type system restore

in the window that appears, restore computer to earlier date and time and click next
select a date may be 2 or 3 days back when system was running fine and click next
follow the onscreen steps

michelleclive :

once restore completes check functionality

michelleclive :

let me know the status

Customer:

Followed your advice Michelle, created restore point but wireless mouse still not functioning.

Customer:

Michelle, mouse still not working after creation of restore point.

michelleclive :

ok give me a moment

michelleclive :

also let me know if you get any errors

Customer:

Anxious for your next suggetion Michelle.

michelleclive :

please click start..in search box type device manager

michelleclive :

open device manager

michelleclive :

right click on all entries of usb root hub and uninstall\remove\delete

michelleclive :

once done, restart computer

michelleclive :

after that check if wireless mouse works or not

Customer:

Okay, bear with me please. I'm 75 and not accustomed to operating without mouse!!

michelleclive :

sure..take your time

Customer:

Went into "Devices and Printers"

michelleclive :

no device manager

Customer:

Shows icon for "unknown USB device"

michelleclive :

not devices and printers

michelleclive :

is the tomtom connected

Customer:

Went into devices and printers - shows icon for unknown usb device - device descriptor request failed - category unknown - status: needs troubleshooting. Was that the right device manager to open or should I have gone elsewhere?

michelleclive :

seems you clicked on a wrong option

michelleclive :

please do the following

michelleclive :

unplug the mouse usb connector from laptop

michelleclive :

let me know once done

Customer:

No, TomTom not connected now. All that was yesterday!

michelleclive :

have you unplugged the mouse usb connector from laptop

Customer:

I guess you mean the little dongle? No, it's still where it always is.

michelleclive :

unplug it

Customer:

done

michelleclive :

turn off mouse

Customer:

done

michelleclive :

now turn it back on

michelleclive :

connect the mouse dongle

michelleclive :

after about 10 secs

michelleclive :

try using the mouse

Customer:

done

Customer:

A miracle! It seems to have revived! Maybe there is life after death!!

michelleclive :

yes for all good souls there is

michelleclive :

just like you and me

michelleclive :

let me know if you have any questions

Customer:

You are going straight to heaven, Michelle. But only after a long, happy life! Many thanks from this old codger!

michelleclive :


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michelleclive, Customer Service
Category: Electronics
Satisfied Customers: 5250
Experience: Working as a manager in a tech support company and i have an experience of 8 years and more in electronics device.
michelleclive and 2 other Electronics Specialists are ready to help you

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