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Eng. Andres
Eng. Andres, Engineer
Category: Electronics
Satisfied Customers: 68
Experience:  Electronic Eng. Electronics Specialist. Circuit designer
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My sister connected her laptop to my samsung tv using a cable

Customer Question

My sister connected her laptop to my samsung tv using a cable that she left hanging (attached to left rim of tv). I remember she went into menu to make various selections. We now have no sound on DVDs - though TV does have sound.
I went to menu to access sound options and a yellow-ish 'no entry' (circle with line through it) prevents me from selecting any command?!
I can't work out how to get rid of this lock out...
and can;t work out how to get sound back to our dvd player. We have never had a problem and no wires have been disconnected between dvd player and screen.
Can you help?
Submitted: 2 years ago.
Category: Electronics
Expert:  Shahid replied 2 years ago.
Hello, my name is***** be happy to assist you.
Please allow me to ask you a few questions to diagnose the problem.
- Can you please get me the model number off of your Samsung TV?
- Also, what type of cable it is that connected to TV from laptop?
Is it HDMI or VGA cable?
Thanks.
Customer: replied 2 years ago.

Shahid, May I email you tomorrow when I will be in front of the tv and can give you the info you need.The protocol of this website did not allow me to explain that I am not in front of the tv now. Could we email this evening or tomorrow?

Expert:  Shahid replied 2 years ago.
Luce,
Please take your time, we can continue it by tomorrow in your convenient time.
Thank you.
Customer: replied 2 years ago.

But how can I communicate with you once I close this site today. Is there a reference number, or can I email you? I am afraid we will lose this thread when I sign off...I have made the deposit -

What should I do?

Thank you.

Expert:  Shahid replied 2 years ago.
Please bookmark this page (press Ctrl+D keys on keyboard) to save the link in favorites or click the link in email notification sent by JustAnswer.com to you to open this chat thread or log in to JustAnswer.com and click My Question link on top right of page to get this question link and click to open it to post the info and we can continue it.
Thanks.
Customer: replied 2 years ago.

Ok thank you.

I will come back to you tomorrow. What is a good time for you?

Expert:  Shahid replied 2 years ago.
Thank you, ***** ***** would be fine.
Customer: replied 2 years ago.

ok thanks.

Expert:  Shahid replied 2 years ago.
You're welcome!
Customer: replied 2 years ago.

Shahid,

Are you there?

I am now in front of tv and did.

The tv is a

Panasonic model TX-P42G10B

On screen now is the dvd menu.

When I select on my remote the'menu' ( in order to access the route to sound options) a yellow circle with line through appears in top right corner of screen and I can't get to menu!

Expert:  Shahid replied 2 years ago.
Thanks for the info.
What type of connection cable is used to connect the DVD to TV?