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Richard
Richard, Engineer
Category: Electronics
Satisfied Customers: 37652
Experience:  Electronics Engineer
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I am in stalling a new printer XP-760 An error arises when

Customer Question

I am in stalling a new printer XP-760
An error arises when installing the scanner OxEA
How can this be rectified. I have tried several times
Thank you
Submitted: 2 years ago.
Category: Electronics
Expert:  Richard replied 2 years ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
This sounds like there is still packaging material in the printer.
Open the printer below the scan bed, where you install the ink cartridges and check for any packaging pieces that have not bee removed.
Then try to perform the installation again.
Let me know the results please
Customer: replied 2 years ago.

I have done this several times

Expert:  Richard replied 2 years ago.
ok, if there is no packaging material, make sure the ink cartridges are installed correctly.
Push on them so they click in, they must not be at an angle.
To be sure, take out the cartridges and put them back in again so you get them to click into place.
Let me know the results please