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Viet - Technician
Viet - Technician, Technician
Category: Electronics
Satisfied Customers: 37435
Experience:  Electronics Tech. Troubleshoot consumer electronics devices.
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Installing new Epson WF 2510 Message "scanner error" What

Resolved Question:

Installing new Epson WF 2510
Message "scanner error"
What is this? How to resolve?
Submitted: 2 years ago.
Category: Electronics
Expert:  Viet - Technician replied 2 years ago.

Hello Ian! Thank you for your question. I will be assisting you today.

I'm sorry about the issue. Are you still able to print from the computer? And are you still able to make a copy from the printer?

Do you have windows xp, vista, or 7, or 8, or mac computer?

Can we do a remote support session, so we can chat, and I will be able to help you directly?

Please reply at the box below. Thank you,

Customer: replied 2 years ago.
Hi
I can't print or copy, the "on light" is flashing
This printer is being installed at work, I am home now.
I believe we're running Xperia at work.
Ian
Expert:  Viet - Technician replied 2 years ago.
Sorry, I think you may have gotten a bad new one. Turn off printer, then unplug power cord from printer, then reconnect, then turn on, and make sure all the cover(s) / door(s) on printer are securely close. Then put a document or photo upside down on the printer's glass, then press the black copy or color copy option / button. Does it copy? Please let me know. Thank you.
Customer: replied 2 years ago.
I don't think it will copy but I will double check that tomorrow, if it doesn't, the new printer is faulty?
Ian
Expert:  Viet - Technician replied 2 years ago.

Yes, if it does not even copy (copy does not require the printer to be connected to a computer), then the new printer is faulty. If it does copy, then I will be able to fix the computer printing / scanning issue for you. Please let me know. Thank you.

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