Hello Ian! Thank you for your question. I will be assisting you today.I'm sorry about the issue. Are you still able to print from the computer? And are you still able to make a copy from the printer?Do you have windows xp, vista, or 7, or 8, or mac computer?Can we do a remote support session, so we can chat, and I will be able to help you directly?Please reply at the box below. Thank you,
Yes, if it does not even copy (copy does not require the printer to be connected to a computer), then the new printer is faulty. If it does copy, then I will be able to fix the computer printing / scanning issue for you. Please let me know. Thank you.