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*ElectronicsTech, Customer Service
Category: Electronics
Satisfied Customers: 9708
Experience:  I have over 15 years experience as an electronics repair and troubleshooting technician.
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I am trying to reset my Galaxy ace phone and I am asked to

Resolved Question:

I am trying to reset my Galaxy ace phone and I am asked to remove the Samsung account when I try I am asked for a password. I do not know the password. Can you help please.
My mobile number is ***********
Submitted: 2 years ago.
Category: Electronics
Expert:  *ElectronicsTech replied 2 years ago.
Expert:  *ElectronicsTech replied 2 years ago.
Hi, my name is Randy. I will assist you.
You can use the hard keys to reset and bypass the password. Follow these steps please. ..remove and reinstall the battery to turn it off.
Step 2
With the phone still off, press and hold the Home, Volume Up and Power buttons all together until you see the Android developer menu appear
Step 3
Use the Volume Down key to scroll to wipe data/factory reset and then press the Home key to select it.
Reset 2
Step 4
Use the Volume Down key to scroll to Yes - delete all user data and then press the Home key to select it.
Reset 3
Step 5
Use Volume Down to highlight reboot system now and the press the Home key to select it.
The phone will then reboot to its factory settings.
Expert:  *ElectronicsTech replied 2 years ago.
Please let me know if this does not work for you or if you need any other assistance.
After we have your issue resolved please take a moment to rate my service positively.
Thank you very much!
Customer: replied 2 years ago.


Thank you for your help which has reset my mobile. This was done as I was unable to install an app due to lack of internal memory space. But I had 3.68 Gb of space on the SD.

I have now installed the required App and now the internal memory is down to 133mb. I understood a reste would allow me to install Apps on the SD card.

I am still unable to specifically install or store items on the SD card.

Any suggestions? Thanks again John B

Expert:  *ElectronicsTech replied 2 years ago.
Unfortunately, this is probably due to the type of apps. Some will only load to phone storage.
*ElectronicsTech and other Electronics Specialists are ready to help you
Customer: replied 2 years ago.

Thanks Randy

I guess I will have to get an SD with more capacity.

That's all for now Bye

Expert:  *ElectronicsTech replied 2 years ago.
Thank you. Please take a moment to rate my service.

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