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Eng. Andres
Eng. Andres, Engineer
Category: Electronics
Satisfied Customers: 68
Experience:  Electronic Eng. Electronics Specialist. Circuit designer
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Randy I have a UE40D5000PWXXU & a WIS12ABGNX. Screen message

Customer Question

Hi Randy I have a UE40D5000PWXXU & a WIS12ABGNX. Screen message tells me that it has connected successfully. What happens next?
Submitted: 1 year ago.
Category: Electronics
Expert:  Viet - Technician replied 1 year ago.
Hello! Thank you for your question. I will be assisting you today.

I'm sorry about the issue. What happens when go to to the SMART HUB on the TV?

smart hub

Have you checked all the menus / options on the TV remote?

Please reply at the box below. Thank you.
Customer: replied 1 year ago.

Hello Viet,

here do I go to the smart hub on the TV

Expert:  Viet - Technician replied 1 year ago.
On your TV remote, do you see the button like below:

smart hub

Check all the buttons on the TV remote. Please reply at the box below. Thank you.
Customer: replied 1 year ago.

There is a button when I press comes up with the following:

TV

Ext

Component

PC

Network

Is this the right place?

Expert:  Viet - Technician replied 1 year ago.

No, is there a SMART button on the remote? Or blue button(s)?

And/or check options in MENU.

And/or check TOOLS button and/or MEDIA..., etc.

Please let me know. Thank you.

Customer: replied 1 year ago.

In menu plug and play I get a listing

Anynet+(HDMI-CEC)

DivXr video on Demand

Are we getting there?

Expert:  Viet - Technician replied 1 year ago.
No, anything else in MENU? There should be lots of options in MENU.

What are you trying to view on the Samsung TV? Thank you.
Customer: replied 1 year ago.

Hi Viet

We don't seem to be having much luck blue, buttons dont' work.

I thought something else would appear on the menu once I had connected to the IP

Expert:  Viet - Technician replied 1 year ago.
I'm sorry, it is strange, let me open the issue to other experts. Please do not wait; you will get an email / reply when there is an answer. Thank you.
Expert:  Shahid replied 1 year ago.
Hello, my name is***** be happy to assist you.
Please reply back if you still need assistance.
Thanks.

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    Eng. Andres

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