Hi my name is ***** ***** I will be the expert working with you today to help resolve your problem.
Turn off the camera power and remove the memory card from the camera
now power on the camera and set playback and view mode to see built-in memory pictures as you view them you will have the option to delete or format the internal memory you can choose one of them back up your internal memory pictures using a usb cable to your computer and then you can format the internal memory.
this way you can empty the internal camera memory and you can connect the memory card to a computer save the pictures on the computer and then you can format the memory card to empty and reuse it again
I hope this helps however if you find any problem following the steps feel free to ask and i will assist you further.
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