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Richard
Richard, Engineer
Category: Electronics
Satisfied Customers: 36777
Experience:  Electronics Engineer
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samsung sm-t700 not responding to any buttons.

Resolved Question:

samsung sm-t700 not responding to any buttons.
Submitted: 2 years ago.
Category: Electronics
Expert:  Richard replied 2 years ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
Is it still turning on?
Please let me know
Customer: replied 2 years ago.

it won't switch off.

Expert:  Richard replied 2 years ago.
Thank you
I would first like you to do this please.
Remove the charger from the device and hold the power button to off for 60 seconds.
Release, then connect the charger and try to turn it on and use it.
Let me know the results please
Thank you
Customer: replied 2 years ago.

still nothing. still same page on screen.

Expert:  Richard replied 2 years ago.
Can you hold the power button and volume up please for 10 seconds, then release.
Does this get you to a menu?
Customer: replied 2 years ago.

no, but it switched off and picture of battery came up. gone now

Expert:  Richard replied 2 years ago.
ok, now leave it connected to the charger for 10 minutes.
Then try to turn it on and tell me what then happens please.
Customer: replied 2 years ago.

it's working!!!!!!! thank you.

Expert:  Richard replied 2 years ago.
your most welcome!
It was the firmware that had an issue, and needed a hard restart. We did this just then. It will now be ok.
If you would like any additional information or assistance, please do not hesitate to let me know.
And if you can take a second to rate my service, that would be greatly appreciated.
Thank you
Richard and other Electronics Specialists are ready to help you