the model of my mobile is samsung ace 4. how do i delete the keypad from both incoming and out going calls?
Was it working fine previously?
Are you still able to receive calls fine? Are you still able to make calls fine?
Did you make any change recently to your phone that may have caused the issue?Can you please press & hold the power on/off button, then select Restart option, then check, then let me know.Please reply at the box below. Thank you.
i have tried what you said and there is still the same. i have a padlock to tap twice when i want to make or a answer any calles.
i have only had the mobile for 3 weeks. i have to tap the phone twice. i have problems ending calls.
gone into settings, device , but i dont have accessibility !
Sorry. Scroll down, and/or check all other tabs / options, such as General, etc., and see if you see Accessibility option there. Apps > Settings > Accessibility.When you are available, please reply back at the box below to continue. Thank you,
found what you sugested and found accesibility. now what?
turned off talkback
i can tap the phone once to answer. the problems is when i want to cancel the call.
have to press the lock twice to end the call.
So you have to tap twice on the red phone icon to end?Can you go Accessibility, then check the option "Answer/ending calls" and/or option "Single tap mode". Play around with those two options and check.Usually, this has to do with some settings in Accessibility. Please let me know; I will troubleshoot further as needed. Thank you for your patience.
to end a call i have to tap the lock twice. the lock is white. it dosent switch off unless i press main button at the bottom of the phone.
Sorry, can you please check the two options I've provided previously? Please let me know. Thank you.
tried the settings and got the phone to make a call and that is ok now. just still the same problem when i want to end the call. the screen goes off i have too press main button at the bottom of the phone. i cant use the keypad whist during a call.
i have tried that already.
my phone came through the post via an up grade. i will try the store for information on the problem. thank you for your help.
You're welcome. With a brand-new phone, it's supposed to just work correctly right away, so unfortunately, you got a bad one; they should replace it for you. If you need anything else later, please let me know any time. Also, can you please take a moment to rate my service below? Thank you very much for your patience.