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Ask Shahid Your Own Question
Shahid
Shahid, Technician
Category: Electronics
Satisfied Customers: 10830
Experience:  I have been repairing electronic gear since 1993 as a qualified Sony tech
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Screen saying the resolution is not supported on this tv please

Resolved Question:

screen saying the resolution is not supported on this tv please change the resolution
Submitted: 2 years ago.
Category: Electronics
Expert:  Shahid replied 2 years ago.
Hello, my name is***** be happy to assist you.
Please allow me to ask you a few questions to diagnose the problem.
- Can you please get me the model number off of your TV?
- What is being hooked to TV that gives resolution error message?
Thanks.
Customer: replied 2 years ago.

the model code is ps42c450 plugged into tv sky hd box and dvd player

Expert:  Shahid replied 2 years ago.
Thanks Carol for the info.
Does TV display resolution error on both (Sky box and DVD) video devices?
Customer: replied 2 years ago.

dvd working fine and on hdml1/dvl on tv

Expert:  Shahid replied 2 years ago.
Thanks Carol for the info. It seems Sky box is not sending correct resolution video signal to TV and causing the problem.
- Have you tried to unplug TV and Sky box power cords from wall socket for 10 minutes to reset, replug back in and check?
If not yet, can you try it now and reply back with the result and if problem resolved then a positive rating to answer would be highly appreciated.
Thank you.
Shahid and other Electronics Specialists are ready to help you
Customer: replied 2 years ago.

thank you that is the first thing i would always do but had never seen a message like that before will know next time

Expert:  Shahid replied 2 years ago.
Since TV works fine with DVD player that means TV itself is OK and problem would be coming from other video source (Sky box), glad to know that problem is resolved. Please feel free to respond if you have any additional questions.
A positive rating to answer would be greatly appreciated, please click on smiley face/star on this page then click submit/finish button so I can get credit on website for my work.
Regards,
Shahid.