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Eng. Andres
Eng. Andres, Engineer
Category: Electronics
Satisfied Customers: 68
Experience:  Electronic Eng. Electronics Specialist. Circuit designer
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I'm trying to replace my SKyhub SR102 router but despite

Customer Question

Hi, I'm trying to replace my SKyhub SR102 router but despite trying all afternoon following various web articles, I am unable to extract my username and password. Can you help
Submitted: 2 years ago.
Category: Electronics
Expert:  dresteve2000 replied 2 years ago.
Hi, I am A. Stevens here to help with your question!
Expert:  dresteve2000 replied 2 years ago.
What information do you need from the Skyhub router?
Customer: replied 2 years ago.
I need the username and password
Apparently Sky encrypt their routers to prevent the usage of another better router
There are alleged fixes online but I've tried them
Expert:  dresteve2000 replied 2 years ago.
Does your skyhub act as the modem also?
Customer: replied 2 years ago.
Yes it's a router and modem combjned
Expert:  dresteve2000 replied 2 years ago.
I understand, have you contacted Sky customer care yet at this time? They may be the ones to give you the password
Customer: replied 2 years ago.
No that's the thing
They won't share this info as they don't want customers using other routers
I'm guessing you can't help me as it breaches sky's terms and conditions ?
Expert:  dresteve2000 replied 2 years ago.
I understandYou should be able to do it...they may not want you to but they do not have a choice to force to you use their devices. So have you tried connecting the netgear router yet?