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Richard
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Category: Electronics
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Experience:  Electronics Engineer
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Panasonic DMR XW 380 EBK DVD recorder Reads disks manufacture

Resolved Question:

Panasonic DMR XW 380 EBK DVD recorder
Reads disks manufacture recorded reads some of my dvd ram discs
problem is not reading our own recordable discs
Submitted: 2 years ago.
Category: Electronics
Expert:  Richard replied 2 years ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
As the first step, can you reset the unit by going to settings, Initialize, Shipping Condition.
run this, setup the unit again and tell me please if you still have the problem.
Let me know the results please
Customer: replied 2 years ago.

Advice tried still have problem

Expert:  Richard replied 2 years ago.
What type of disks are the recordable disks?
Customer: replied 2 years ago.

Plus and minus 're writable disks previously recorded that used to play on machine no longer do so apart from this problem machine works fine

Expert:  Richard replied 2 years ago.
When you did the reset, it returned the unit to new Sam?
Customer: replied 2 years ago.

Could you state exactly what you are asking me in your reply

Expert:  Richard replied 2 years ago.
When you preformed my initial instructions and performed the reset.
Did you have to setup the recorder like you had to do when you first received it?
Customer: replied 2 years ago.

Yes

Expert:  Richard replied 2 years ago.
Thank you
Exactly how did you clean the lens?
Customer: replied 2 years ago.

Just gently wiped it

Expert:  Richard replied 2 years ago.
ok, that wont clean it correctly Sam.
you will need to use an actual lens cleaner, one you can get here
http://www.amazon.co.uk/Hama-CD-DVD-Lens-Cleaner/dp/B000S5UJRQ
You then run the cleaning disk.
Once done, test your own disks again. If it still fails then it confirms the problem.
It will be the Lens unit itself that will have faulted. We have ruled out all other causes.
In this case, you are going to have to return the recorder to have this replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you. If the warranty has expired, a repair will generally cost more then the value or a replacement unit, when taking into account the limited warranty you would receive.
If you would like any additional information or assistance, please do not hesitate to let me know.
And if you can take a second to rate my service, that would be greatly appreciated.
Thank you
Richard, Engineer
Category: Electronics
Satisfied Customers: 35377
Experience: Electronics Engineer
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