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Richard
Richard, Engineer
Category: Electronics
Satisfied Customers: 38519
Experience:  Electronics Engineer
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Went to switch on this morning and have sound but screen completely

Resolved Question:

Went to switch on this morning and have sound but screen completely black - tried unplugging etc. Any ideas?
Submitted: 2 years ago.
Category: Electronics
Expert:  Richard replied 2 years ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
Can you tell me the make and model of the device please?
Thank you
Customer: replied 2 years ago.

Samsung - Model: UE40F5500AKXXU

Version: 01

S/N B66M3HKDA00124A

Expert:  Richard replied 2 years ago.
Thank you
Can you unplug the TV from the power, then hold the power button down for 60 seconds and release.
Then after 10 minutes, connect the power and tell me if it now turns on please.
Let me know the results please
Customer: replied 2 years ago.

Still no picture - only sound.

Expert:  Richard replied 2 years ago.
ok, but that was not 10 minutes, not being difficult but you need to leave it unplugged for 10 minutes, then plug it in so all residue power is removed.
Can you do this please?
Customer: replied 2 years ago.

Sorry - missed the 10 minutes bit. Will do it again!

Expert:  Richard replied 2 years ago.
No problem! Just don't want to skip any steps.
Will be here waiting.
Customer: replied 2 years ago.

No, still the same. :(

Expert:  Richard replied 2 years ago.
Thanks, ***** ***** the issue
It is the backlight that has faulted and will need replacing
I am really sorry about this and you are going to have to return the TV to have this replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you. If the warranty has expired, you can have this repaired, as the repair is not a large operation and the cost is not too expensive.
I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.
And if you can take a second to rate my service, that would be greatly appreciated.
Thank you
Richard and other Electronics Specialists are ready to help you
Customer: replied 2 years ago.

Hope it's not too late to say thank you. Could a local TV engineer replace the backlight do you think?

Expert:  Richard replied 2 years ago.
Yes they could, its a pretty easy thing to fix
And thank you
Customer: replied 2 years ago.

OK - will try that. Thanks again. Bye.