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michelleclive
michelleclive, Customer Service
Category: Electronics
Satisfied Customers: 5704
Experience:  Working as a manager in a tech support company and i have an experience of 8 years and more in electronics device.
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My ipad air has been blocked by a site trying to get me to

Resolved Question:

My ipad air has been blocked by a site trying to get me to pay £100 to release it How ca I free it ?
Submitted: 2 years ago.
Category: Electronics
Expert:  michelleclive replied 2 years ago.
Hi my name is ***** ***** I will be the expert working with you today to help resolve your problem.
Please tell me the problem in a bit more detail.
let me know when you are online and ready.
Customer: replied 2 years ago.

ipad is on and im ready

i had been looking at some sites and this happened

Expert:  michelleclive replied 2 years ago.
What is popping up to pay you 100 pounds.
Customer: replied 2 years ago.

Its telling me to get ukash or paysafe card its says my device has been blocked

Expert:  michelleclive replied 2 years ago.
looks like your device is infected with virus or spyware dont proceed with the payment as they are asking for, let me look for a good antivirus so that you can run on the device to clean the mess.
Customer: replied 2 years ago.

Thanks a lot

Expert:  michelleclive replied 2 years ago.
open apple store and search for "Lookout Mobile Security".
This is one of the best and free antivirus programs which is available on Apple App Store. This antivirus continues to work in the background as well as scans every kind of virus trying to enter in your device. Furthermore, this antivirus program offers full internet as well as email protection when your device is connected through a Wi-Fi network. This antivirus program features an antitheft feature which helps in tracking your device if it is being stolen or you lost it somewhere.
I hope I've provided the information you were seeking. If you have any question feel free to ask. Please provide a rating by clicking on the smiley below and hit submit. Please don't rate negatively Instead reply me so that i can continue to help you answer you question further
Customer: replied 2 years ago.

how do I go about getting it onto my ipad

Expert:  michelleclive replied 2 years ago.
open apple store on your ipad when you are connected to the internet
search for search for "Lookout Mobile Security" in the apple store and download it from there.
Customer: replied 2 years ago.

ok I have got lookout on my pad and it says its ok no malicious processes but its still on safaari what next ?

Expert:  michelleclive replied 2 years ago.
tell me the exact popup message on your ipad
Customer: replied 2 years ago.

attention your mobile device has been blocked for safety reasons audio and video recording in operation amount of fine is £100 pay by ukash or pay safe card type your code press ok a second screen tells where you get tis card thats it cant go anywhere from these two screens

Expert:  michelleclive replied 2 years ago.
From the Safari menu bar, select
Safari ▹ Preferences... ▹ Security
and uncheck the box marked Enable JavaScript. Leave the preferences dialog open.
Close the malicious window or tab.
Re-enable JavaScript and close the preferences dialog.
Customer: replied 2 years ago.

i cant access anything from safari menu bar greyed out

ican only access safari in settings

where to next?

Expert:  michelleclive replied 2 years ago.
push and hold doww the power button for 15 seconds let the ipad turn off
wait for 5 mins and then turn it back on and then try the steps i gave let me know if you find any problem'
Customer: replied 2 years ago.

The result is the same no access to safari

This is ipad air 2/3 years old

Expert:  michelleclive replied 2 years ago.
power off the ipad and try to reset it by holding the home button and sleep/wake button down at the same time and power it on.
let me know if this works..
This will erase everything from the ipad and will be set as a factory restore.
Customer: replied 2 years ago.

That hasnt worked

I have found in settings a reset feature

which would be the one of these to use

reset all settings

erase all content and settings

erase network settings

What do u think?

Expert:  michelleclive replied 2 years ago.
select erase all content and settings
Customer: replied 2 years ago.

Well that Finally sorted it out

bit of a team effort eh !

Expert:  michelleclive replied 2 years ago.
thanks for the update it worked. please click on the smiley or the stars and rate my service.
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