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Richard
Richard, Engineer
Category: Electronics
Satisfied Customers: 38587
Experience:  Electronics Engineer
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I have the ipad air and recently it has been playing up

Customer Question

Hi I have the ipad air and recently it has been playing up so I increased the storage and yesterday I couldn't get it to switch on at all. I have left it plugged in all night and still unable to switch it on? any ideas? Julie
Submitted: 2 years ago.
Category: Electronics
Expert:  Richard replied 2 years ago.
Thanks for your question. My name is ***** ***** I look forward to assisting you.
Can you please hold the power and home button on the iPad for about 10 seconds until the apple logo appears, then release the buttons.
Let the iPad restart and then try to start the iPad.
Let me know the results please
Thank you
Customer: replied 2 years ago.

I have already tried that and its still not working

Expert:  Richard replied 2 years ago.
Ok, can you connect it to the computer Julie.
Then open itunes on the computer
Then on the iPad hold the power and home button for about 10 seconds, until you see "iTunes has detected an iPad in recovery mode..."
Click Restore iPad, and tell me if it now works please.
Richard and other Electronics Specialists are ready to help you
Customer: replied 2 years ago.

thankyou all working and back on now.

Expert:  Richard replied 2 years ago.
Great Julie
If you ever need anything else, please let me know.
Richard.