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Richard
Richard, Engineer
Category: Electronics
Satisfied Customers: 37653
Experience:  Electronics Engineer
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I have a week old Huawei Ascend Y330. This morning the phone

Customer Question

I have a week old Huawei Ascend Y330. This morning the phone locked up with the following warning
Please connect Usb cable to your computer and Open Hisuite
For more information go to http://zh.ui.vmail.com
Can you please help
***** *****
Submitted: 2 years ago.
Category: Electronics
Expert:  Richard replied 2 years ago.
Thank you for your question David, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
You seem to be given the incorrect website, the site you need to go to is
http://consumer.huawei.com/minisite/HiSuite_en/
There you download and install Hi Suite.
Once installed, connect the phone to your computer and then run hiSite and let it update and the phone should then function correctly.
I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.
Let me know the results please
Thank you
Richard and other Electronics Specialists are ready to help you
Expert:  Richard replied 2 years ago.
Thank you
Can you please go to www.teamviewer.com
Click on Download in the top right.
Go down to "TeamViewer Quicksupport"
Click on Download and download and run the program.
It will give you an ID and a Password.
Please give me the ID (leave a space between each character eg: 1 2 3 4 5 6 7 8 9) and the password ***** your next message to me here.
Do not close the program, but leave it open.
I can then connect to your computer.
Thank you
Customer: replied 2 years ago.

I Entred a pass word and the program could connectto you

Expert:  Richard replied 2 years ago.
You give ME the ID and Password ***** as per the instructions.
Customer: replied 2 years ago.
(###) ###-####922

1671

Expert:  Richard replied 2 years ago.
Its the wrong password ***** please double check it
Customer: replied 2 years ago.

6.4.2.7.9.3.6.3.5

Expert:  Richard replied 2 years ago.
That password ***** ***** incorrect David.
Please carefully look at the Password ***** is under the ID and tell me it please.
Customer: replied 2 years ago.

I have put the id in the program but I can not connect to you

Expert:  Richard replied 2 years ago.
David, you need to give ME the correct ID and Password. The Password ***** gave me was not correct.
Customer: replied 2 years ago.

The numbers I sent are the ones on the login page

Expert:  Richard replied 2 years ago.
The password ***** incorrect David, please check it and send me the correct password.
Customer: replied 2 years ago.

Which id do I send on the log in page is

my id(###) ###-####22

Pass word 4657

your id 6.4.2.7.9.3.6.335

Expert:  Richard replied 2 years ago.
thanks, ***** ***** have it and am connected
Expert:  Richard replied 2 years ago.
I was connected, then you closed the program which disconnects me.
Open it again and give me the new password *****