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Richard
Richard, Engineer
Category: Electronics
Satisfied Customers: 38375
Experience:  Electronics Engineer
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Ihave a GV102ZRH series HD recorder,purchased 01 15. in the

Resolved Question:

Ihave a GV102ZRH series HD recorder,purchased 01 15.
in the last few days it has stopped recording
Submitted: 2 years ago.
Category: Electronics
Expert:  Richard replied 2 years ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
Is it giving an error message at all? If so, what message is this?
Customer: replied 2 years ago.

none

Expert:  Richard replied 2 years ago.
Thanks Arthur
As the first step, can you remove the power from the recorder and wait 10 minutes
Then connect the power and make a new recording
Tell me if this works please.
Customer: replied 2 years ago.

the machine was off for more than six hours today and the only function now is replay of prerecorded items but no new recordings

Expert:  Richard replied 2 years ago.
Thanks, ***** ***** needed to confirm that had been done.
Are you still able to access the menu?
Customer: replied 2 years ago.

yes+

Expert:  Richard replied 2 years ago.
Thanks
go to Settings, Revert to default settings
Let this complete and when you have, then try to make a recording.
Let me know the results please
Customer: replied 2 years ago.

I have done as you said, when pressing record button, blue light flashes but no recording begins

Expert:  Richard replied 2 years ago.
Thanks
can you go to Settings and format the hard drive
Once done, then try to make a recording.
Let me know the results please
Customer: replied 2 years ago.

formatting done, same result.

Expert:  Richard replied 2 years ago.
Thanks
It is the hard drive that has faulted, we have ruled out all other causes for this. The hard drive will need to be replaced.
I am really sorry about this and you are going to have to return the recorder to have it replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you.
I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.
And if you can take a second to rate my service, that would be greatly appreciated.
Thank you
Customer: replied 2 years ago.

thank you for you're help, do I need any reference number for replacement, it is still covered by warranty?

Expert:  Richard replied 2 years ago.
You will need to contact the place of purchase and check this via the serial number. I can't see that here sorry Arthur
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