Hello Graham! Thank you for your question. I will be assisting you today.I'm sorry about the issue. If you had not done this yet, please try to press & hold the Power on / off button on the Kobo Vox for about 30 seconds, then turn it back on and check.- If that does not work, the operating system software is corrupted. Please do a factory reset on the kindle, then you can reload your books and apps.1. Go to menu / Settings.2. Select Privacy.3. Select "Factory Data Reset."4. Select Confirm to erase everything.5. Wait a few minutes, and the Kobo will reboot.6. Follow the on-screen setup instructions.7. Log into your Kobo account when prompted.8. If needed, sync your library in order to download your books, etc.
- If that still does not work, please try:
Please let me know. Thank you.