How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Viet - Technician Your Own Question
Viet - Technician
Viet - Technician, Technician
Category: Electronics
Satisfied Customers: 38178
Experience:  Electronics Tech. Troubleshoot consumer electronics devices.
30037186
Type Your Electronics Question Here...
Viet - Technician is online now

I have just purchased a fireTVstick fm Amazon plugged /set

Resolved Question:

Hi I have just purchased a fireTVstick fm Amazon plugged /set up as instructed switched on mt Samsung smart TV and it says needs a Samsung update go to web sight ended up here, thought it would just be ready as stated, not so ????
Submitted: 2 years ago.
Category: Electronics
Expert:  Viet - Technician replied 2 years ago.

Hello Michael! Thank you for your question. I will be assisting you today.

I'm sorry about the issue. What's the model of your Samsung Smart TV?

Can you please tell me the Samsung update website if it shows?

Please reply at the box below. Thank you.

Customer: replied 2 years ago.

Samsung LED TV model number UE40es6800UXXU

cant find Samsung website

Expert:  Viet - Technician replied 2 years ago.

Sorry, so it does not show you the website address link on the TV screen?

Can you click on the website below:

http://www.samsung.com/uk/support/model/UE40ES6800UXXU

, then there, scroll down to the Firmware section

, then click on Upgrade File(USB type) to download and run it.

(or use the direct link: http://tinyurl.com/m9shgc6)

; also, click on Upgrade guide for the instructions.

(or use the direct link: http://downloadcenter.samsung.com/content/FM/201404/20140428095147312/2012_TV_Firmware_Upgrade_Instruction.pdf)

Please let me know. Thank you.

Viet - Technician and other Electronics Specialists are ready to help you