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Hello Michael! Thank you for your question. I will be assisting you today.I'm sorry about the issue. What's the model of your Samsung Smart TV?Can you please tell me the Samsung update website if it shows?Please reply at the box below. Thank you.
Samsung LED TV model number UE40es6800UXXU
cant find Samsung website
Sorry, so it does not show you the website address link on the TV screen?Can you click on the website below:http://www.samsung.com/uk/support/model/UE40ES6800UXXU, then there, scroll down to the Firmware section
, then click on Upgrade File(USB type) to download and run it.
(or use the direct link: http://tinyurl.com/m9shgc6)
; also, click on Upgrade guide for the instructions.
(or use the direct link: http://downloadcenter.samsung.com/content/FM/201404/20140428095147312/2012_TV_Firmware_Upgrade_Instruction.pdf)Please let me know. Thank you.