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Eng. Andres
Eng. Andres, Engineer
Category: Electronics
Satisfied Customers: 68
Experience:  Electronic Eng. Electronics Specialist. Circuit designer
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My tv box keeps freezing I have a good signal the program starts

Customer Question

my tv box keeps freezing I have a good signal the program starts fine but after 5 mins it stops
Submitted: 2 years ago.
Category: Electronics
Expert:  Shahid replied 2 years ago.
Hello, my name is***** be happy to assist you.
Please allow me to ask you a few questions to diagnose the problem.
- Can you please provide model number of TV box in question?
- Have you tried to unplug TV and TV box power cords from wall socket for 10 minutes to reset, replug back in and check?
If not yet, can you try it now and reply back with the result?
Thanks.
Customer: replied 2 years ago.

tried unplugging still the same Model is now tv 2400sk

Customer: replied 2 years ago.

tried unplugging for 10 mins still the same I have a now tv box model 2400sk

Expert:  Shahid replied 2 years ago.
Is it Roku box for video streaming service?
Customer: replied 2 years ago.

it is a NOW TV box streamed through net by sky

Expert:  Shahid replied 2 years ago.
OK, how old is the Now TV box and have you asked your service provider to swap the box?