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Eng. Andres
Eng. Andres, Engineer
Category: Electronics
Satisfied Customers: 68
Experience:  Electronic Eng. Electronics Specialist. Circuit designer
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How do I get into my ipad1 when I have forgotton the pass

Customer Question

how do I get into my ipad1 when I have forgotton the pass word
Submitted: 2 years ago.
Category: Electronics
Expert:  Viet - Technician replied 2 years ago.
Hello! Thank you for your question. I will be assisting you today.

I'm sorry about the issue. Is it the 4-digit passcode?

Are you the owner of this iPad 1?

Besides the iPad, do you also have a windows or mac computer? If yes, do you have the iTunes program installed / working on the computer?

Please reply at the box below. Thank you.
Customer: replied 2 years ago.

no yes no

Expert:  Viet - Technician replied 2 years ago.
When you turn off, then turn on the iPad, what kind of password ***** ***** asking for? Is it the Apple ID account password, etc.?

And/or which image below does it show, if any:

graphic

graphic

Please let me know. Thank you.
Customer: replied 2 years ago.

FIRST ANSWER NO ANSWER NUM TWO FULL

Expert:  Viet - Technician replied 2 years ago.

Do you mean the image number two? That means it's the password ***** 4 digit numbers right?

In order to fix this issue, you need a computer temporarily. When can you borrow or have access to a windows or mac computer temporarily? (A windows computer is better.)

Or if you'd like to, I can provide the instructions for fixing this issue right now, then you can try when you have access to a windows or mac computer.

Please reply at the box below. Thank you.

Customer: replied 2 years ago.

please let me know what to do to fix it

Expert:  Viet - Technician replied 2 years ago.
Do you have access to a windows or mac computer now? If yes, I can connect remotely to the computer, so I can fix your ipad directly through the computer for you. Or do you mean you'd like me to provide the written instructions now, so you can try yourself later when you have access to a computer? Please reply at the box below. Thank you.