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Pete
Pete, Engineer
Category: Electronics
Satisfied Customers: 17678
Experience:  Over 16 years of experience in the Electronics and IT industries.
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I,am Peter the picture on my 32" Samsung tv has shrunk to approx. 20" how can

Customer Question

Hi I,am Peter the picture on my 32" Samsung tv has shrunk to approx. 20" how can I fix it
ihave tried switching off tv at mains switch for a few mins then switching back on to no avail contacted Sky who told me it was a tv fault to contact Samsung also trie Samsung remote with no success on my part
Submitted: 2 years ago.
Category: Electronics
Expert:  Pete replied 2 years ago.
Hi,
What is the model number of your TV?
(check rear panel if unsure)
Customer: replied 2 years ago.

LE32C320FIW

Expert:  Pete replied 2 years ago.
Using the original Samsung remote for the TV, press the Tools button and select Picture Size, then use the arrow buttons to select a wider size.
Customer: replied 2 years ago.

HI Pete

I have Tried your answer to my problem picture shrinkage, unfortunately it has not worked.

Peter

Expert:  Pete replied 2 years ago.
Did it make any change at all?
Are all inputs affected in the same way?
Customer: replied 2 years ago.

I done as you instructed ,pressed tools then I pressed pip which is all I could find relating to picture

Expert:  Pete replied 2 years ago.
Are all inputs affected in the same way?
Expert:  Pete replied 2 years ago.
Hi,
I'm just following up with you to see how everything is going. Do you need any further assistance?
Let me know,
Pete.
Customer: replied 2 years ago.

Hi Pete

Reply to your question on 24/05/2015 @16:36

are all inputs affected in the same way .

The answer is yes

Customer: replied 2 years ago.

I am still waiting for a reply to my answer given to you on 31/05/2015

the problem has not been solved as yet.

Peter

Expert:  Pete replied 2 years ago.
Sorry for the delay, I did not get notification of your previous reply.
You say you pressed Tools then selected PIP -
if you press the Tools button, can you see the Picture Size menu?
If not, what options do you see?
What all input types have you tried, and how are they connected to the TV?

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