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Shahid
Shahid, Technician
Category: Electronics
Satisfied Customers: 9465
Experience:  I have been repairing electronic gear since 1993 as a qualified Sony tech
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Usb does not light up on menu

Customer Question

Usb does not light up on menu
Submitted: 1 year ago.
Category: Electronics
Expert:  Shahid replied 1 year ago.
Hello, my name is***** be happy to assist you.
Please allow me to ask you a few questions to diagnose the problem.
- Can you please get me the complete model number/code off of your TV as p550c450b seems invalid number?
This info will help to troubleshoot the problem.
Thanks.
Customer: replied 1 year ago.

This is a 50 inch samsung tv no p550c450b

Expert:  Shahid replied 1 year ago.
Thanks for the info.
- Have you tried another USB memory stick in TV?
Customer: replied 1 year ago.

No .....I want to show photos from my camera but the AV does not light up on the menu

Expert:  Shahid replied 1 year ago.
OK, please connect the USB device in computer to make sure it is working, then plug it in USB port of TV to see if pop window appears to confirm the USB connection?
Please reply back with the result to proceed further.
Thanks.
Customer: replied 1 year ago.

No pop up window appears

Expert:  Shahid replied 1 year ago.
OK, and USB found good on computer, correct?
Have you tried to unplug TV power cord from wall outlet for 10 minutes to reset the TV, replug back in, turn the TV On, plug the USB memory in TV and check if pop window appears or push MEDIA-P button on Samsung TV remote?
Please reply back with the result and if problem resolved then a positive rating to answer would be highly appreciated.
Thanks.
Customer: replied 1 year ago.

All checked....pressed media p button and pop up says no external storage device found.

Expert:  Shahid replied 1 year ago.
Sorry to hear that, it is definitely hardware related issue and seems USB processor chip failure on main board of TV as we have tried hard reset that should fix the problem if it was due to software/ wrong setting.
I'm afraid the main board of TV will need to be replaced to resolve the problem and if you are trying to repair the TV yourself then remove the back cover off of TV after removing screws around the back panel then get the part number off of label pasted on main board of TV to search/google it to get replacement main board price info to order it.
I trust my input will help you out. Please feel free to respond if you have any additional questions.
A positive rating to answer would be greatly appreciated, please click on smiley face/star on this page then click submit/finish button so I can get credit on website for my work.
Regards,
Shahid.
Customer: replied 1 year ago.

How do I return to factory setting's as this AV setting used to work last month

Expert:  Shahid replied 1 year ago.
Press source button on TV remote to select TV source.
Now press Menu to get menu screen, go to Setup and select plug & play option to restore TV to default settings/ initial setup screen will appear, go through setup screen to finish it and the TV is restored to default settings.
Customer: replied 1 year ago.

Cannot get initial set up menu to show on screen

Expert:  Shahid replied 1 year ago.
Did you get plug & play option in setup menu?
If so, what happened when select it and press OK?
Customer: replied 1 year ago.

Nothing ......forget it and refund my £20

Expert:  Shahid replied 1 year ago.
Contact customer service at given link for billing/refund as I have no control over such matters..
http://ww2.justanswer.co.uk/en-gb/help

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